Some users might send a greeting like “Hi”, “Hello” or similar, if you did not set up your bot’s AI it would send the main menu, because your bot does not understand the user’s input. Sending the main menu might make sense if the user sent a greeting, but now imagine the user sent “Bye”.

A very useful thing you can do with the AI is to make it understand messages like “What do you have on your lunch menu?” and redirect users to the lunch menu block of your bot immediately without them having to manoeuvre to it using the buttons first.

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