As it is not possible to export users from most existing platforms at this time, here is a workaround on how to import active users in Chatfuel.

  1. Connect an empty Chatfuel bot to the same page where your existing bot lives.
  2. Send a broadcast from the existing bot and ask users to interact back. All they need to do is push a button, type something in, or similar.
  3. Those users who interact with the page will be captured by the empty bot, which will enable you to broadcast to them from there going forward.
  4. Deactivate the old bot and use the new one. 

Note: You will lose those users who do not respond to the initial broadcast, so make sure it encourages the users to reply or tap a menu button.

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