Make sure you're an Admin of the Facebook Page

You need to be an Admin of the Facebook Page you are trying connect. Page roles like Editor or Moderator don't have enough permissions to connect chat bots.

Make sure Chatfuel app has all required permissions

If you are a page Admin, please make sure that you have granted our app the sufficient permissions, which you can see on https://www.facebook.com/settings?tab=business_tools.
Here are four required permissions:

  • Manage your Pages
  • Send messages from Pages you manage
  • Send messages from Pages you manage at any time after the first user interaction
  • Show a list of the Pages you manage

We recommend setting it to All Pages so that you won't run into any issues regarding this in the future. We won't do anything without your request.

If you decided to give permissions only for part of pages, please make sure you've given all four permissions to these pages.

If it doesn't help, contact us

Please reach out to us, and we'll help you get over it.

  • Message us through the bubble in the bottom right corner on this page.
  • Message us at team@chatfuel.com.

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