Adding an advertisement to your Flow consists of two steps. First, you need to create an advertisement in Facebook Ads Manager. Second, add this ad to your Flow. Follow instructions below to create and connect Facebook or Instagram Ads.

For Facebook

Create an advertisement in Ads Manager

To use Facebook Ads in Chatfuel you must create an advertisement in Facebook Ads Manager. To create advertisement in Ads Manager:

  1. Go to Ad Creation within Ads Manager.

  2. Select the Messages objective.

  3. Edit campaign name, details, etc. and click Next.

  4. In the Destination section select: Click to Messenger or Sponsored Message

  5. Choose Messenger

  6. Edit your Audience, Placements, Budget, and Schedule and click Next.

  7. Select your advertisement format and complete your ad setup.

  8. Under Message Template, choose to either Create New or Use Existing template.

  9. Click + Create to create your message flow. Click Save and Finish when you're done.

  10. Finish editing your advertisement and click Publish.

📌 To improve your ads, follow these best practices.

Add the advertisement to your Flow

  1. Set up an ad in Ads Manager.

  2. Automation > Flows.

  3. Add an Entry Point: Click-to-Messenger or Sponsored Message.

  4. Click Choose ads.

  5. Choose your advertisement.

  6. Add text to a greeting message.

  7. Click Publish changes on Facebook.

For Instagram

Create an advertisement in Ads Manager

To use Instagram Ads in Chatfuel you must create an advertisement in Facebook Ads Manager. To create advertisement in Ads Manager:

  1. Go to Ad Creation within Ads Manager.

  2. Select the Messages objective.

  3. Edit campaign name, details, etc. and click Next.

  4. In the Destination section select: Click to Messenger.

  5. Choose Instagram Direct.

  6. Edit your Audience, Placements, Budget, and Schedule and click Next.

  7. Select your advertisement format and complete your ad setup.

  8. Under Message Template, choose to either Create New or Use Existing template.

  9. Click + Create to create your message flow. Click Save and Finish when you're done.

  10. Finish editing your advertisement and click Publish.

📌 To improve your ads, follow these best practices.

Add the advertisement to your Flow

  1. Set up an ad in Ads Manager.

  2. Automation > Flows.

  3. Add an Instagram Ads Entry Point.

  4. Click Choose ads.

  5. Choose your advertisement.

  6. Add text to a greeting message.

  7. Click Publish changes on Facebook.

Ad not working still

If the advertisement doesn't work still, try to do the following. After setting up your Message Template in Ads Manager, use Set Up AI to set up Keywords for your ad. Watch this video and follow these steps to set up Keywords.

  1. Go to Set Up AI.

  2. Set up the same Keywords that you use in the ad.

  3. Link these Keywords to the Flow with your advertisement.

Check out our troubleshooting guide, if you still have problems.

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