🎓Our research has shown that 80% of those who start creating bots for the first time have a wrong understanding of what bots are capable of and how a chat bot can improve your business. This prevents people from getting the maximum value from their bot.
We'd like to give you a quick intro into the best uses for bots and how to properly set one up with Chatfuel 🧐
1. Use Multiple Choice Instead of Open Questions
Most effective way to utilize a bot is to avoid making it a purely reactive tool (when it simply tries to answer users' questions).
Instead, the bot should be proactive in leading the user down a pre-defined path. Especially when it is used in sales: ask a question, offer predefined choices, follow up.
Asking users to manually enter text reduces conversions compared to offering them predefined response options.
Here's an example of a good bot flow 👇🏽
Creating this type of flow is pretty easy and can be done in a matter of minutes 👇🏽
You can save all your users' answers to so-called 'attributes' (similar to tags 🏷). Use attributes to segment your audience and choose who you want to follow up with.
2. Get Phone and Email in One Click
You can use a cool feature in Messenger that allows your customer to share their email, phone, or location in one click
Here's how you can set it up 👇🏽
If you are interested in the more ‘niche’ oriented best practices guides, be free to find them here, according to the niche you are interested in: