Check your admin rights

Make sure you're an Admin of the Facebook page. Page roles like Editor or Moderator don't have enough permissions to connect chatbots. Having this page in your Business Manager also isn't enough.

Give permissions

Make sure Chatfuel has all of these required permissions in your Facebook Business Integrations

  • Manage your Pages

  • Send messages from Pages you manage

  • Send messages from Pages you manage at any time after the first user interaction

  • Show a list of the Pages you manage

Set it to All Pages so that you won't run into any issues regarding this in the future. We won't do anything without your request.

You can also completely remove Chatfuel from your Business integrations, and then try connecting the page again. It can help if there's a page you're an administrator of, but it's not showing up in the connection list.

I don't see my page in the Publishing section

  1. Go to Grow > Update pages list

  2. Grant Chatfuel all the necessary permissions

If this doesn't work:

  1. Go to your Facebook Settings, under Apps and Websites (or in your Business Integrations settings)

  2. Remove the Chatfuel app

  3. Log into your Dashboard again

I still can't connect my Instagram page

Check your Business Integrations settings. Find and click the Chatfuel app in your active integrations list. You'll see the settings popup. Here, make sure your Instagram account is checked for the following permissions:

  • Access profile and posts from the Instagram account connected to your page

  • Access insights for the Instagram account connected to your page

  • Manage and access messages for the Instagram account connected to your page

Didn't find a solution for your page above? Reach out to support and we'll help out!

  • Message us through the bubble in the bottom right corner on this page.

  • Message us at team@chatfuel.com.

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