Welcome to Chatfuel! A no-code chatbot builder. A chatbot is a software that can talk with users automatically in a humanlike, conversational style. Chatfuel bots can be connected to Facebook and Instagram.

What can chatbots do?

  • answer questions;

  • recommend products;

  • qualify leads;

  • automate tasks;

  • perform other functions to benefit your brand.

They're ideal for brick-and-mortar businesses, ecommerce retailers, nonprofits, and more.

How do I get started?

  1. Log in to Dashboard using your Facebook account.

  2. Connect your Facebook page.

  3. Begin building your bot.

📌 You must be an admin of the page to do this. Use our troubleshooting guide if you have any page-connection issues.

Navigating the platform

You can see the menu on the left panel.

The Automation tab has Flows, Blocks, and Keywords sub-tabs. This is where you'll find all the elements to build a successful chatbot.

  • Flows represent scenarios of conversations between a user and your bot. A Flow consists of several Blocks, each Block is a message or a configured bot action, for example greeting message or email collecting.

  • Groups help you organize different Flows. Groups act as folders where you can keep similar Flows. For example, a Group named Promocodes is where you can keep all your promocode Flows.

📌 Groups are only visible to you, the chatbot builder, not your users.

When you first enter Chatfuel, you can pick between building a bot using a template or from scratch. Let's see how it works.

Building a bot with a template

Templates are a great choice for beginners. Choose a template that best fits your goals and use it as a basis for your bot.

  1. Open Home.

  2. Go to Automation > Flows.

  3. Click a + sign.

  4. Click Add from template.

  5. Choose the template you want.

  6. Click Use this template.

Building a bot from scratch

If you prefer to have a completely custom bot, you can start from scratch. Watch this quick tutorial to get the basics on how to construct a simple flow.

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