Welcome to Chatfuel! A no-code chatbot builder.
A chatbot is a software that can talk with users automatically in a humanlike, conversational style. Chatfuel bots can be connected to Facebook and Instagram.
What can chatbots do?
answer questions;
recommend products;
qualify leads;
automate tasks;
perform other functions to benefit your brand.
They're ideal for brick-and-mortar businesses, ecommerce retailers, nonprofits, and more.
How do I get started?
📌 You must be an admin of the page to do this. Use our troubleshooting guide if you have any page-connection issues.
Navigating the platform
You can see the menu on the left panel.
The Automate tab has Flows, Blocks, and Set Up AI sub-tabs. This is where you'll find all the elements to build a successful chatbot.
Groups will help you be organized. Groups are represented by the 📁 icon, and they contain flows;
Flows are groups of Blocks that make up a conversational path between your bot and a user. For example, you might have a product recommendation Flow inside a group called Prospective customers, and that Flow would be made up of cards that represent individual chatbot messages and actions related to giving the user product recommendations.
📌 Groups are only visible to you, the chatbot builder, not your users.
When you first enter Chatfuel, you can pick between building a bot using a template or from scratch. Let's see how it works.
Building a bot with a template
Templates are a great choice for beginners. Choose a template that best fits your goals and use it as a basis for your bot.
Open your dashboard.
Go to Automation > Flows.
Click Add Group or flow (Plus sign).
Click Add from template.
Choose the template you want.
Click Use this template.
📌 Use categories or a search bar to narrow down the list.
Building a bot from scratch
If you prefer to have a completely custom bot, you can start from scratch. Watch this quick tutorial to get the basics on how to construct a simple flow.