Welcome to Chatfuel! A no-code chatbot builder.

A chatbot is a software that can talk with users automatically in a humanlike, conversational style. Chatfuel bots can be connected to Facebook and Instagram.

What can chatbots do?

  • answer questions;

  • recommend products;

  • qualify leads;

  • automate tasks;

  • perform other functions to benefit your brand.

They're ideal for brick-and-mortar businesses, ecommerce retailers, nonprofits, and more.

How do I get started?

  1. Log in to Dashboard using your Facebook account.

  2. Connect your Facebook page.

  3. Begin building your bot.

📌 You must be an admin of the page to do this. Use our troubleshooting guide if you have any page-connection issues.

Navigating the platform

You can see the menu on the left panel.

The Automate tab has Flows, Blocks, and Set Up AI sub-tabs. This is where you'll find all the elements to build a successful chatbot.

  • Groups will help you be organized. Groups are represented by the 📁 icon, and they contain flows;

  • Flows are groups of cards that make up a conversational path between your bot and a user. For example, you might have a product recommendation flow inside a group called Prospective customers, and that flow would be made up of cards that represent individual chatbot messages and actions related to giving the user product recommendations.

📌 Groups are only visible to you, the chatbot builder, not your users.

When you first enter Chatfuel, you can pick between building a bot using a template or from scratch. Let's see how it works.

Building a bot with a template

Templates are a great choice for beginners. Choose a template that best fits your goals and use it as a basis for your bot.

  1. Open your dashboard.

  2. Go to Automation > Flows.

  3. Click Add Group or flow (Plus sign).

  4. Click Add from template.

  5. Choose the template you want.

  6. Click Use this template.

📌 Use categories or a search bar to narrow down the list.

Building a bot from scratch

If you prefer to have a completely custom bot, you can start from scratch. Watch this quick tutorial to get the basics on how to construct a simple flow.

Want more detailed inspiration on bots for specific use cases? Visit our blog to learn more about chatbots for recruiting and HR, restaurants, agriculture, beauty businesses, healthcare businesses, banking and finance, real estate.

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