Welcome to Chatfuel! A no-code chatbot builder.

A chatbot is a software that can talk with users automatically in a humanlike, conversational style. Chatfuel bots can be connected to Facebook and Instagram.

What can chatbots do?

  • answer questions;

  • recommend products;

  • qualify leads;

  • automate tasks;

  • perform other functions to benefit your brand.

They're ideal for brick-and-mortar businesses, ecommerce retailers, nonprofits, and more.

How do I get started?

  1. Log in to Dashboard using your Facebook account.

  2. Connect your Facebook page.

  3. Begin building your bot.

📌 You must be an admin of the page to do this. Use our troubleshooting guide if you have any page-connection issues.

Navigating the platform

You can see the menu on the left panel.

The Automate tab has Flows, Blocks, and Set Up AI sub-tabs. This is where you'll find all the elements to build a successful chatbot.

  • Groups will help you be organized. Groups are represented by the 📁 icon, and they contain flows;

  • Flows are groups of Blocks that make up a conversational path between your bot and a user. For example, you might have a product recommendation Flow inside a group called Prospective customers, and that Flow would be made up of cards that represent individual chatbot messages and actions related to giving the user product recommendations.

📌 Groups are only visible to you, the chatbot builder, not your users.

When you first enter Chatfuel, you can pick between building a bot using a template or from scratch. Let's see how it works.

Building a bot with a template

Templates are a great choice for beginners. Choose a template that best fits your goals and use it as a basis for your bot.

  1. Open your dashboard.

  2. Go to Automation > Flows.

  3. Click Add Group or flow (Plus sign).

  4. Click Add from template.

  5. Choose the template you want.

  6. Click Use this template.

📌 Use categories or a search bar to narrow down the list.

Building a bot from scratch

If you prefer to have a completely custom bot, you can start from scratch. Watch this quick tutorial to get the basics on how to construct a simple flow.

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