Welcome to Chatfuel! A no-code chatbot builder.
A chatbot is a software that can talk with users automatically in a humanlike, conversational style. Chatfuel bots can be connected to Facebook and Instagram.
What can chatbots do?
answer questions;
recommend products;
qualify leads;
automate tasks;
perform other functions to benefit your brand.
They're ideal for brick-and-mortar businesses, ecommerce retailers, nonprofits, and more.
How do I get started?
📌 You must be an admin of the page to do this. Use our troubleshooting guide if you have any page-connection issues.
Navigating the platform
You can see the menu on the left panel.
The Automation tab has Flows, Blocks, and Keywords sub-tabs. This is where you'll find all the elements to build a successful chatbot.
Flows represent scenarios of conversations between a user and your bot. A Flow consists of several Blocks, each Block is a message or a configured bot action, for example greeting message or email collecting.
Groups help you organize different Flows. Groups act as folders where you can keep similar Flows. For example, a Group named Promocodes is where you can keep all your promocode Flows.
📌 Groups are only visible to you, the chatbot builder, not your users.
When you first enter Chatfuel, you can pick between building a bot using a template or from scratch. Let's see how it works.
Building a bot with a template
Templates are a great choice for beginners. Choose a template that best fits your goals and use it as a basis for your bot.
Open Home.
Go to Automation > Flows.
Click a + sign.
Click Add from template.
Choose the template you want.
Click Use this template.
Building a bot from scratch
If you prefer to have a completely custom bot, you can start from scratch. Watch this quick tutorial to get the basics on how to construct a simple flow.