This feature is a no-code solution. 🍰

Important note: inline stats is relevant for bots built in the Blocks tab (under Automation). To learn about stats in the Flow Builder (Flows tab in Automation), refer to the Flow Builder stats section in our Flow Builder Basics article.

What inline stats is

Inline stats display performance statistics based on how many users have seen a given block, and what percentage of users have clicked on elements, controls, buttons, etc. within that block. This lets you quickly determine which flows are getting the most traffic and what level of interaction each block is driving.

How does it work

There are two stats shown under each block:

  • The number next to the 👁️symbol represents the number of users who have viewed that block.

  • The number next to the 👆symbol represents the number of users who have clicked an element within that block—whether it’s a link, a button, a quick reply, or any other clickable piece of content.

💡 Tip: The click-through stat shows up as a percentage of total viewers by default. If you wish to see the absolute number of people who clicked on an element within a given block, simply hover over the click-rate percentage, and this number will be displayed in a tooltip.

Additionally, if you wish to simplify your view of a given group of blocks, click the hide stats text at the top of the group. This will hide the performance statistics for that particular group.

Use inline stats to segment users

In addition to viewing the performance statistics of the various blocks in your chatbot, you can also use inline stats to quickly segment users who have viewed or clicked a given block. To do so, click on the view- or click-rate value under a block. This will redirect you to the People tab, which will have a filter set for that particular group of users.

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