Connecting a Facebook Page

Once you've built your Messenger chatbot, you need to turn it on by connecting it to a Facebook page. Here's how:

  1. Go to the Home tab.

  2. Click Connect under Facebook Page section.

  3. Choose the Facebook Page you want to connect from the list.

  4. Click the Connect button next to that page.

  5. Hit Done to close the pop-up window.

📌 To connect your chatbot to a different page — first, press Disconnect button next to a connected page and repeat the process above.

Make sure you are an admin of your page and you've granted all the necessary permissions first. Need help? Read about it here.

Connecting an Instagram Page

Preparation

  • Before you connect your Instagram page to Chatfuel, link it to a Facebook Page for which you have admin rights;

  • Check that you are using Instagram Business account, not a personal or a Creator account;

  • Make sure you have allowed access to messages in your Instagram account. To do that, go to your Instagram Business account Settings > Privacy > Messages and check that the Allow Access to Messages toggle is on.

Connection

  1. Navigate to the Home tab and locate Instagram Account section.

  2. Click Connect.

  3. Done.

You need to click Activate first, if you don't see Connect Instagram button in your Grow tab.

Still having problems connecting? Check out our detailed troubleshooting guide.

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