Connecting a Facebook Page

Once you've built your Messenger chatbot, you need to turn it on by connecting it to a Facebook page. Here's how:

  1. Go to the Grow tab.

  2. Under the Facebook pages section, you'll see a list of pages associated with your account.

  3. Choose the Facebook page you want to connect your bot to.

  4. Click the Connect button next to that page.

📌 Click Disconnect to disable your chatbot. Click Disconnect then Connect next to another page to connect your chatbot to a different Facebook page.

Make sure you are an admin of your page and you've granted all the necessary permissions first. Need help? Read about it here.

Connecting an Instagram Page

Preparation

  • Before you connect your Instagram page to Chatfuel, link it to a Facebook Page for which you have admin rights;

  • Check that you are using Instagram Business account, not a personal or a Creator account;

  • Make sure you have allowed access to messages in your Instagram account. To do that, go to your Instagram Business account Settings > Privacy > Messages and check that the Allow Access to Messages toggle is on.

Connection

  1. Open your chatbot in Chatfuel.

  2. Navigate to the Grow tab and locate the Connect Instagram account section.

  3. Click Connect account. You'll be redirected to Facebook to grant Chatfuel the necessary permissions.

  4. Done. You'll be automatically redirected back to Chatfuel, and your account will be connected.

You need to click Authorize first, if you don't see Connect Instagram button in your Grow tab.

📌 If you disconnect and reconnect your Facebook Page, you'll need to do it all over again. If you don't see the Connect Instagram account widget in the Grow tab, refresh the page and check again.

Still having problems connecting? Check out our detailed troubleshooting guide.

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