Plans & Tiers

There are three types of plans in Chatfuel. Free, Pro and Premium. You are able to create bots, run ads, collect leads and use all Chatfuel features on any of these plans. The main difference is the number of users your bot can have.

On a Free plan, you can have up to 50 subscribers. If you want to increase your subscriber limit, you need to upgrade to Pro. There are several tiers in Pro. These tiers are based on the number of subscribers. The higher the tier, the more users your bot can have. On a Premium plan, you get access to all our features, custom pricing, more subscribers, priority support and more.

📌 A subscriber is any user who interacts with your bot at least once. Find out more details about our current pricing here.

Estimated and Adjustment fees

There are two types of fees in Chatfuel. Estimated fee and adjustment fee. The day you upgrade to Pro is the day we will process both fees. So, if you upgraded on February 18, we will charge an estimated and adjustment fee on that day.

An estimated fee is charged for the current number of subscribers in your bot at the time. It is based on your current tier. So, if you have 456 subscribers on the day we charge you, you'll be charged $15. If you have 7,271, you'll be charged $55.

If the number of subscribers in your bot grows during the month, you will be charged an adjustment fee. Let's take a look at two examples of how estimated and adjustment fees work.

Example #1

  • You paid $15 for Pro on November 7. Your cap is 500 subscribers.

  • Between November 7 and December 7 you've had 543 subscribers.

  • On December 7, we'll charge a $20 estimated fee and a $5 adjustment fee.

  • You have been switched to a new limit of 1,000 subscribers.

Example #2

  • You paid $55 for Pro on June 25. Your cap is 5,000 subscribers.

  • Between June 25 and July 25 you've had 9,523 subscribers.

  • On July 25, we'll charge a $85 estimated fee and a $30 adjustment fee.

  • You are now switched to a new limit of 10,000 subscribers.

Simply put, if you go over limit of your current tier this month, we'll add an adjustment fee equal to the difference between tiers and charge an estimated fee of the new tier.

Important notes

  • When you upgrade, the Pro status will be attached to the Facebook Page connected to your account even if you later decide to connect a different bot to it;

  • Your Pro subscription is associated with your connected Facebook page — not with a chatbot. So five Pro bots = five Pro subscriptions, one per Facebook page;

  • You can use any major credit card for payment. We accept Visa, MasterCard, Discover, and American Express;

  • Conditions for users who activated Pro Plan before June 18, 2018 are here.

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