The Bot Link Entry Point (formerly known as the REF Link Entry Point) is a no-code solution. 🍰
Users access the Bot Link Entry Point when they click a bot link you've shared with them, whether that's on your site, in an email, on social media, etc. The bot Link Entry Point lets users access a specific portion of the bot's flow directly, without having to go through the entire user journey from the start.
Important note: If the Facebook page connected to your bot (or its admins) are based in a European Economic Area (EEA) country, the Bot Link Entry Point will not work. If your page/admins aren't EEA-based but any of your users are, this Entry Point won't work for them. Get more information on Facebook's updated policies for Europe.
A bot link is a link to your bot that consists of the Facebook page ID + a REF parameter. You can change the parameter text to any value you want—but keep in mind that, when copied as URL, the REF parameter will be URL encoded.
By default, the REF parameter is generated using the flow's title (which you can change yourself as desired). You can see this in the example below:
👉 https:// m.me/1064241370367901xx ?ref=Product_Rec_Flow
- The Facebook page ID is the sequence of numbers.
- The specific flow this bot link is pointing to is called Product Rec Flow.
Any user who clicked this link would be taken directly to the Product Rec Flow in this bot.
How to set up a Bot Link Entry Point 🔧
1. Add this Entry Point to your flow. Do this by selecting the Bot Link Entry Point from the menu that appears when you double-click or right-click in any blank area of the workspace. (Or, you can click the small icon with the screen and + symbol on the right side of the workspace.)
2. Toggle the switch in the top right corner on to activate the Entry Point. Now, whenever someone clicks the bot link, they'll be taken directly to the block that you connected to your Bot Link Entry Point.
How many Bot Link Entry Points can I have? 🤔
You can have as many Bot Link Entry Points turned on as you want. However, you can't have more than one with the same REF parameter turned on in any block or flow at once. For example, let's say you:
- have multiple Bot Link Entry Points with the same parameter,
- one of them is already turned on,
- and you try to turn another one on...
...in this case, the first one would automatically be switched off. (Bot links for blocks work the same way.)