Entry Points is how you start an interaction with a user. It is how they enter your Flow, the starting point. For example, you want a user to start a conversation with your bot after they:

  • reply to your Instagram story > Story Reply Entry Point

  • message you about a product in your Facebook Shop > Facebook Shop Entry Point

  • send a direct message on Instagram > Instagram Direct Entry Point

Adding an Entry Point

Go to Automation > Flows

You can add an Entry Point to your flow in three ways:

  • double-click or right-click in any blank area of the workspace

  • click the + symbol to the right of your flow's name

  • click the small icon with the screen and + symbol on the right side of the workspace

📌 While you can set up Entry Points at any stage of the building process, you must connect your page to Chatfuel account to your bot to activate it.

On/off toggles. You can set up Entry Points even if your flow isn't ready yet. Entry Points are turned off by default, turn them on when you're ready.

With some Entry Points you can turn on several of them at the same time. With others you can turn on only one.

Types of Entry Points

Facebook

Bot Link — A user clicks a link and opens a conversation with a bot at a particular block

Click-to-Messenger Ads — A user clicks an ad and opens a conversation with a bot

Comments Autoreply — A user comments on your post and opens a conversation with a bot

Customer Chat — A user uses chat plugin on your website and opens a conversation with a bot

Facebook Page — A user messages your Facebook and opens a conversation with a bot

Facebook Shops — A user messages your Shop and and opens a conversation with a bot

Send to Messenger — A user clicks a special button on your website and opens a conversation with a bot

These Entry Points only apply to users who have already interacted with the bot before:

Persistent Menu — A user starts a conversation after clicking on a menu within your chatbot

Sponsored Messages — A user starts a conversation after receiving a sponsored message from a bot

👉 You can't use Sponsored Messages if:

  • Your Facebook business page is located in the European Economic Area

  • Your Facebook business page has one or more admins located in the EEA

  • The chatbot subscribers you're targeting are located in the EEA

Instagram

Instagram Direct — A user sends you a direct message and opens a conversation with a bot.

Instagram Ads — A user clicks an ad and opens a conversation with a bot.

Comments Autoreply — A user comments on your post and opens a conversation with a bot.

Story Mention — A user mentions you in their story and the bot sends a message.

Story Reply — A user replies to you in their story and the bot sends a message.

Shopify

To send messages to your Shopify store's visitors you need to get their permission first. To give permission a user needs to connect their Messenger. You will need one of these entry points for a user to be able to contact you:

Shopify Pop-Up — A user clicks on a pop-up window in Shopify store and opens a conversation with a bot

Chat Widget — A user clicks on a chat widget in Shopify store and opens a conversation with a bot

After this, choose and add another entry point:

Abandoned Cart — Send reminders that encourage users to come back to your site and complete the purchase

Order Confirmation — Send order confirmations when users complete their purchase

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