Entry Points is how users start the conversation with your bot. There several ways to do it: a direct message to your page, a comment under your post, a paid ad, a direct link to your flow and more. Without an Entry Point in place, your users won’t be able to enter your flow. Make sure to add and enable an Entry Point, when launching your bot.

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There are currently 8 Facebook Entry Points in Chatfuel:

  1. Bot Link

  2. Click to message (Copy and paste code)

  3. Click to message (Manual setup)

  4. Facebook Post Comments (Comments Autoreply)

  5. Facebook Page

  6. Facebook Shops

  7. Persistent Menu

  8. Sponsored Messages

Some types of Entry Points only allow one instance to be active at the same time. Other types let you add multiple instances to be active at the same time.

Bot Link

Starts the conversation after a user follows a direct link. By default the link is generated based on the name of your flow. Keep in mind, that if you rename your flow, the link will not change to the new name and will stay the same. Look at the default format below:

https://m.me/botname?ref=flowname

You can always change the flowname part of the link to what you want.

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Click to message (Copy and paste code)

Starts the conversation after a user clicks an ad. There are several types of content you can add to this Entry Point: Text and Buttons, Text and Quick Replies, Text and Image, Text and Video. After adding the content, click on ‘Copy greeting as JSON code’ and paste it to Facebook Ads Manager‘s Message template section. Check out our ads creation guide to learn more on how to use this Entry Point.

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Click to message (Manual setup)

Starts the conversation after a user clicks an ad. It works in the same way Click to message (Copy and paste code) does, except you need to manually create the message template in Ads Manager. Same types of content are available: Text and Buttons, Text and Quick Replies, Text and Image, Text and Video. Check out this how-to guide for Click to message (Manual setup).

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Facebook Post Comments (Comments Autoreply)

Starts the conversation when a user comments on your post. Create one Entry Point to cover all posts on your page or multiple Entry Points for specific posts. Choose to give only public or private reply or chose to give both. Toggle ‘Like comments’ on if you want to leave a like to every comment. You can also add keyword groups to target specific words in comments and only reply to those.

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📌 Facebook Post Comments Entry Point does not work for Boosted posts.

Facebook Page

Starts the conversation when a user sends a message to your Facebook Page. Choose between showing a ‘Get started’ button or add FAQ buttons (up to 6). Serves as an all-purpose Entry Point, popular for creating FAQ bots, menus and more.

📌 Only one Facebook Page Entry Point can be active at the same time.

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Facebook Shops

Start the conversation when a user messages your Page about a product in your Facebook Shops catalog. Choose to reply to questions about all products or set up a different answer for specific products from your catalog. You can also add keyword groups to look for specific words in questions about products.

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Persistent Menu

Starts when a user clicks a button in the menu options of your Facebook Page. This Entry Point is a menu with up to 20 items you can add. If you allow user input, it will show up as a hamburger menu next to a chat field, if user input is disabled, only the ☰ Menu button will be displayed. You can also add localizations for other languages. Check out this Facebook Developers Persistent Menu doc for more info.

📌 Only one Persistent Menu Entry Point can be active at the same time.

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Sponsored Messages

Starts the conversation when a user clicks and ad. This Entry Point only targets the users who already had a conversation with your bot. Just like with Click to message Entry Point add: Text and Buttons, Text and Quick Replies, Text and Image, Text and Video. Choose ‘Sponsored message’ as your ‘Ad type’ and make sure the content in Flow Builder matches your ‘Message template’ in Ads Manager.

You can not send sponsored messages if your bot is subject to GDPR or APPI laws.

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