Reengage tab allows you to send messages to users, similar to an email sequence. Create rules to send messages right away, schedule them for later, or set up triggers to reengage with users automatically. Only reachable users can receive Reengage messages.

📌 For now Reengage tab only works for Facebook Messenger bots.

How Reengaging works

It might seem a bit complicated at first, but the general idea is this:

  1. Create a One-Time-Notification in your Flow.

  2. Go to Reengage tab.

  3. Choose how to send your message.

  4. Create your reengage message.

  5. Send it right away or Set Live to schedule or use triggers.

Ways to send reengage messages

Reengage tab consists of two parts. First one, on the left, shows four types of automation. Second one, on the right, lets you set up your reengage messages. There are four ways to send messages:

  1. Deliver your message now — sends messages manually.

  2. Schedule it for later — sends messages automatically based on set time.

  3. Add a trigger — sends messages based on a condition.

  4. Autopost from external source — using Zapier integration as trigger for messages.

📌 A red dot next to a message in a message list means you need to click Set Live. It won't work until you do.

Deliver your message now

  1. Click ➕ under Deliver your message now.

  2. Choose a Message Tag.

  3. Set Attributes in case you want to filter your audience.

  4. Create your message.

  5. Use Preview to test messages and Send to deliver them.

Schedule for later

  1. Click ➕ under Schedule for later.

  2. Choose a Message Tag.

  3. Set Attributes in case you want to filter your audience.

  4. Choose: date, time, timezone and a repeat interval.

  5. Create your message.

  6. Use Preview to test messages and Set Live to schedule them.

Add a trigger

  1. Click ➕ under Add a trigger.

  2. Choose a Message Tag.

  3. Set Attributes in case you want to filter your audience.

  4. Choose a Trigger: After First Interaction, After Last Interaction, After User Attribute is Set.

  5. Choose Send Time.

  6. Create your message.

  7. Use Preview to test messages and Set Live to activate them.

Autopost from External Source

Use Zapier as trigger for your message. Read about how Zapier integration works in Chatfuel.

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