Basic Building Components

Learn about the key concepts (blocks and cards) and how to troubleshoot the most common issues (bot is not responding or persistent menu doesn’t show anything)

16 articles in this collection
Written by Edgar, Jade Davis, Chaudhary and 3 others

Flow Builder

Flow Builder Basics (beta)

Learn about the basic components of Flow Builder, Chatfuel's intuitive new no-code interface for building better chatbots.

Written by Angela Skowronek
Updated over a week ago

Enable WebGL In Your Browser to Use Flow Builder

To use Flow Builder, you need to enable WebGL in your browser settings. Here are instructions for Chrome, Firefox, and Safari.

Written by Stephanie
Updated over a week ago

Basic Elements

Chatfuel Glossary of Terms: Plugins

Familiarize yourself with the key terms you'll see in Chatfuel and Messenger before you start building chatbots.

Written by Romeo Salazar
Updated this week

Chatfuel Glossary of Terms: Features

Just getting started with basic bot building? Here are the top no-code features and functionalities you'll want to know about in Chatfuel.

Written by Romeo Salazar
Updated over a week ago

Adding Elements and Blocks to Your Bot

Elements and blocks are the main components of basic bot building.

Written by Jade Davis
Updated over a week ago

Messenger Greeting

Show a custom greeting text to users before they start a conversation with your bot.

Written by Edgar
Updated over a week ago

Set Up a Default Answer

Learn to set up a default answer, so users aren't met with a dead end after sending a message the chatbot doesn't recognize.

Written by Chaudhary
Updated over a week ago

Add GIFs and Emoji to Your Chatbot

Increase user engagement and add personality to your chatbot with GIFs and emoji.

Written by Stephanie
Updated over a week ago

Create and handle user attributes

User attributes are tags that are assigned to those who interact with your bot. Use them to gather and track data and personalize the chat.

Written by Stephanie
Updated over a week ago

Generating Bot Links

Bot links (formerly REF links) are URLs you can generate that'll send users directly to a specific portion of your bot.

Written by Stephanie
Updated this week

Track and Retarget Your Most Engaged Users With Button Actions

Button Actions automatically tag users who click URLs in your Messenger chatbot, making it easy for you to specifically retarget them later.

Written by Stephanie
Updated over a week ago

Manage Teammates in Chatfuel

Add teammates and edit permissions levels for Chatfuel and for Facebook Business Manager.

Written by Edgar
Updated over a week ago

Asset Guide

Image ratios, file types and character limitations to help you format the assets for your bot.

Written by Edgar
Updated this week

What's the difference?

Sequences vs reengage messages

Ever wondered what the difference is between sequences and reengage messages for your Messenger chatbot? Here's the answer.

Written by Stephanie
Updated over a week ago

The Difference Between Blocks and Groups

Ever wondered what the difference is between blocks and groups in Chatfuel's Automate tab for basic bot-building? Here's the answer.

Written by Stephanie
Updated over a week ago

The Difference Between Buttons and Quick Replies

Buttons and quick replies give the user options for moving the conversation along, and they allow your chatbot to save user information.

Written by Angela Skowronek
Updated this week