Troubleshooting

Solutions to the most common problems. If something isn't working right, start here

6 articles in this collection
Written by Chatfuel Reporter and Dmytro Kot

Problems with page connection

Common problems when connecting a Facebook page

Written by Dmytro Kot
Updated yesterday

FAQ

Frequently asked questions and answers

Written by Dmytro Kot
Updated yesterday

My bot isn’t responding

If your users aren't getting a response from the bot, check out this guide

Written by Chatfuel Reporter
Updated over a week ago

The changes I made to my Persistent menu aren’t showing

You edited your bot's menu, but the page is still showing the old version.

Written by Chatfuel Reporter
Updated over a week ago

My Facebook page isn't available in the Publishing section

If you're trying to connect your bot to a page, but you don't see the Facebook page in your Grow tab, here's how to resolve that!

Written by Chatfuel Reporter
Updated over a week ago

My bot is not responding to comments

Troubleshoot your "Acquire users from comments" rules

Written by Chatfuel Reporter
Updated over a week ago